Payment and Refund Policy
Last updated: 10 October 2026.
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of access to Course A professional resource dedicated to studio production in motion. It covers studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows provided by journalvoxy. The policy governs digital course materials subscriptions and related services offered through our commercial website targeting customers in the United Kingdom.
Prices currencies taxes and any additional charges
All prices are displayed in British Pounds Sterling. Prices include applicable value added tax at the current UK rate. No additional charges apply unless explicitly stated at checkout. Currency conversion fees may be charged by your payment provider if paying from outside the UK.
Accepted payment methods payment authorisation and payment security
We accept major credit and debit cards processed securely through third party providers. Payment is authorised at the time of order. All transactions use encryption compliant with UK data protection standards to protect your information.
Order booking or service confirmation and when a contract is formed
A contract is formed when we send confirmation of your order by email after successful payment. Access to the course materials begins immediately upon confirmation unless otherwise specified.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts Regulations you have 14 days from the date of purchase to cancel if the service has not started. Digital content that has been downloaded or accessed may not be cancellable after this period begins.
Refund eligibility exclusions and non-refundable items or services
Refunds are available only if the course access has not been used. Once you have logged in or downloaded materials no refund will be provided. Promotional offers and subscriptions after the initial period are non-refundable except where required by law.
The step-by-step procedure and information required to request a refund
To request a refund contact us via the form on our Contacts page or email [email protected]. Provide your order number full name and reason for the request. We require proof of purchase and details of any issues encountered.
Inspection approval rejection and notification of the refund decision
We will inspect your request within 10 working days. You will receive notification of approval or rejection by email. If rejected we explain the reasons based on this policy and UK law.
Refund method processing time and when funds should reach the customer
Approved refunds are issued to the original payment method. Processing takes up to 14 days after approval. Funds typically appear in your account within 5 to 10 working days depending on your bank.
Special rules for digital content subscriptions services or promotional offers where relevant
Digital access to Course A begins immediately so the 14 day cooling off period ends upon first use. Subscriptions renew automatically unless cancelled before the next billing date. Promotional prices revert to standard rates after the offer period.
Failed payments duplicate charges chargebacks and suspected fraud
Failed payments must be resolved within 7 days or access will be suspended. Duplicate charges are investigated and refunded if confirmed. Chargebacks are treated as cancellations and may result in account termination. Suspected fraud leads to immediate account review and reporting to authorities where required.
Mandatory consumer rights in the target country that the policy cannot exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015 the Consumer Contracts Regulations or UK GDPR. You retain rights to remedies for faulty digital content and protection against unfair terms.
Contact route policy changes and last-updated date
For questions use the contact form on our Contacts page or reach [email protected]. We may update this policy and changes take effect from the new last updated date shown above. Continued use of the site after changes constitutes acceptance.
Additional guidance on exercising rights is available by contacting 0300 111 4123 during business hours. All communications are handled in line with the Data Protection Act and PECR requirements for electronic marketing. Customers in Scotland Northern Ireland and Wales receive the same protections as those in England. We maintain records of all refund decisions for a minimum of six years as required for consumer disputes. If a refund is processed after a chargeback investigation additional fees may apply only where permitted by law. Subscriptions for live show workflow modules include ongoing updates but cancellations must be made before renewal to avoid further charges. Promotional bundles combining equipment guides with video tutorials follow the same eligibility rules as standalone courses. Our policy ensures transparency so that every customer understands the implications of purchasing digital professional resources before committing. In cases of service interruption beyond our control refunds are considered on a case by case basis with reference to the original contract formation date. This comprehensive approach aligns fully with UK consumer protection frameworks while supporting the specialised nature of studio production training materials.